Everyone at Matthews Holidays really tries hard to make our clients holidays the best they can possibly be. When we recieve letters back confirming that we've achieved this, it makes us very proud indeed! Take a look at a selection of some of the letters we've received in the past from happy customers:
"I would just like to say how much we enjoyed our holiday and again the price for the 2 weeks was good value. The only thing I feel I would like to bring to your attention is that the mattress on the bed had probably been past it's sell by date, very lumpy and uncomfortable. I am sure that at Matthews you appreciate being informed.
I look forward to receiving your 2014 brochure.
"Having returned from our holiday at Le Conguel Quiberon we wanted to thank you for our wonderful holiday. Our lodge caravan was well positioned on a large plot, the caravan although not new was spotlessly clean and tidy, the bed without doubt was the most comfortable we have slept on whilst on holiday. Your site representative Andy could not have been nicer, nothing was too much trouble, he was always on hand if we needed anything or just advice on places to visit or see. We have visited several sites in France with different companies but your customer service and value for money was by far the best we have had. If we are lucky enough to visit France again in the future we would not hesitate to book with yourselves again. Many thanks."
The Featherby family
"I would like to take this opportunity to thank you for three wonderful holidays in the last three years."
Mr J Boyle
"Well done to you for another excellent holiday.
Many thanks for the extras provided because of my recent operation for a hip replacement.
The extra mattress proved to be very helpful in assisting with my recovery.
Going on to the boat and being located next to the lift made life a lot easier as well.
Many thanks to Perrie and Anthony for relocating us to be near the facilities on site.
"We have just returned from our holiday at Bretignolles and I'm just writing to say what a very good time we had at site. The site facilities are superb. This was our third holiday with Matthews in the past 5 years or so and each one has been very good value for money. We have stayed each time in the Focus caravans and found that for a couple with two children that these caravans are very good. The two that were presented by the your couple at site this year had been very well cleaned and felt comfortable straight away. We have been driving to Europe on holidays each year since 1979 and over the years have moved away from inclusive holidays to booking independtly but have chosen Matthews because of your ABTA bonding and the fact that it just better value.
We look forward to returning in future years.
Alan & Liz turner"
"Dear Matthews Holidays,
We've just returned from our holiday with you in Camping des Dunes in Les Conches.
We had a lovely time and it was a lovely campsite.
The purpose of this email it to let you know how impressed we were with our couriers Carol and David. We have holidayed in the vendee area in different location, several times with different companies, and while the couriers were always friendly and helpful, Carol and David were extremely friendly, helpful (they were able to solve any problems we had quickly and with good humour) and most importantly knowledgeable of the area, which is really useful when you are on holiday and you don't speak much of the language.
Mrs Melanie Gregory"
"Just a short note to say that we thoroughly enjoyed our holiday at La Tranche Camping Les Dunes.
A special mention for Dave and Carol your on site reps who are indeed great representatives for your company.
Hope to return next year
Gordon and Catriona Smith"
I would like to let you folks know that we had a wonderful holiday in Les Genet. I would also wish to pass on my regards to Bernie your site rep at Les Genets. We have had many holdays to France and Spain and Bernie has been the best rep we have ever had. He was very attentive, friendly, and knowledgeable and went out of his way to help us with any problems. We were on holiday with friends and both us and the Stevenson family were very impressed with the standard and cleanliness of the vans which was spot on. Bernie even helped us both out on his day off, nothing was any problem, I would have no hesitation returning to Les Genets in the knowledge that Bernie was there. I would appreciate if you could pass on our thanks to Bernie. Thank you for a great service and fab holiday.
"Re the above holiday at Les Genets June 26th- July9th.
For the second year we were glad to find Bernie (your rep at Les Genets) who as last year had prepared "our" caravan to the highest standards. Not since my stay at the St Gildas site in Brittany in 2006 ( Bob and his wife), have the caravans been so clean.
One disappointing thing that I have noticed over the years (7 years 12 holidays) is the wear and tear to the door catches and especially the roller blinds, these don't spoil the holiday but can be a little irritating. Please pass on our thanks to Bernie, he is an asset to Matthews.
"Dear Matthews Holidays,
We recently returned from holiday at Camping Pointe St Giles in Benodet after booking our holiday with you. We would like to say a big thank you to all the team at Matthews holidays for the excellent customer service you gave us from start to finish. From our original booking - right to leaving the campsite, we had an excellent experience with your company. You even managed to accommodate our need to delay the holiday for a week with ease.
At the campsite itself, we want you to know that your representatives, Matt and Emma, are lovely people who are excellent ambassadors for your company. The caravan was immaculately clean when we took over and they were very courteous and helpful at all times. Please do pass on our thanks to them as they are no doubt very busy now the holidays have started.
Thanks once again for an excellent holiday - we have already recommended you to friends and family.
Alastair Spencer and Joanne Taylor"
This is just to say we had a wonderful time on your site in Benodet everything was just perfect and your two reps, Mike and Emma were fantastic,they really couldn't do enough for us, again thanks for everything.
C.Breadon and Family"
We have just returned from a brilliant holiday at your site in La Tranche. The site is very peaceful and relaxing and we also enjoyed the area plus the easy access to beaches etc.
My main reason for writing is to ask you to pass on our thanks to the reps, David and Carole. Not only were they very helpful and friendly during our stay, but the mobile was extremely clean when we arrived, with everything we needed for our visit.
Many thanks again, and looking forward to next year's holiday with Matthews!
John & Alison Driscoll"
"Just returned from a great holiday at Airotel de l Ocean, your rep Roberta was fantastic, we arrived after 10 hours of travelling to the warmest of welcomes and a beer(never been more grateful for a cold beer!!). The campsite looked like it would be noisy, but as she said at 11pm it went quiet and we slept well.
The camp site was good but Roberta's happy disposition was the extra sunshine on a great 2 weeks.
Thanks for a wonderful holiday location.
Joan, Peter, Reece and Katelyn Griffiths"
"I thought that I should write to let you know how much we enjoyed our stay at Domaine des Ormes is year. As you may probably know, we go every year if we can - before the season really gets started as we enjoy the peacefulness of the site and the surrounding countryside before the May holiday rush. We are also keen golfers and enjoy the excellent Parkland course at Des Ormes.
We were very lucky with the weather this year - sunshine all the way which helps a lot.
A special mention for Brian who welcomed us as usual and was very attentive to our needs particularly as we switched this year from a Focus to the larger Lodge accommodation. The extra space was very useful to us and we will book a Lodge in future.
Also a thank you to your staff in UK who phoned and left a message on my mobile phone to let us know that there were roadworks near Dol de Bretagne which would affect our journey time back to the ferry on our departure. As a result we chose a different route back to St Malo thus avoiding the hassle of the roadworks.
With very best wishes
Tim and Rosie Hunt"
"Just wanted to let you know that my family and I (2 adults and a 2 yr old) had a really great holiday at Raguenes Plage at the end of July. The campsite was really good – clean and well organised. I was pleased I had listened to the advice of the lady I spoke to over the phone. It was an ideal location for a toddler family to holiday.
Our accommodation was more than adequate and well equipped.
The Rep – Richard was absolutely fantastic. He was very friendly and helpful and couldn’t have done enough for us.
"We have just returned from a family holiday at Palmyre Loisirs and wanted to let you know how pleased we were with the site, but particularly with the reps, Alfreda and Chris. They had prepared the mobile extremely well, it was clean and fully equipped. Throughout our stay they were very friendly and helpful, and always made time for a quick chat as we passed as well as being a great source of local knowledge. They greatly added to our enjoyment of the holiday and we will be grateful if you will pass our thanks to them.
Looking forward to booking with you again next year.
With best wishes.
The Driscoll Family"
"Just to say we had a great holiday.
The site rep (Richard) was really really nice/helpful/sensible and the
directions to the campsite (we got down very late from the ferry into St
Malo) were Excellent!
Bridget – stayed Raguenes Plage"
"I would like to take this opportunity of saying how pleased we were with our recent holiday in La Conguel a la Quiberon (27th July to 14th August). In particular I would like to thank your rep Andy for his continued care to every need/detail. He was always quick to address any query we had, always showed concern and entered into conversations with his own brand of Lancashire humour.
Once again. Thank you, everyone.
"My family enjoyed a great holiday at a Matthews site at Beg Meil. Can I please inform you that the reps at this site, John and Emma were fantastic.
They visited every day to ask if all was ok but not in an over the top way, they were very friendly, approachable and available at all times. They are a great asset to your company and I hope to see them again.
Jo Billings and family."
"We would like to say what a wonderful holiday we have just had at arzano and hope that we can get another good deal for 2011.
the caravan was great and Bernie was an asset Great guy thanks
"This is just a short note to say how much we enjoyed seeing Roger and Jules again this year at Les Menhirs (Carnac). Both last year and this year we have received nothing but excellent service from them and we thoroughly commend them to Matthews.
Bernie, Debbie, Becky, Charli, Richard and Lily-Grace"
"I would like to expand the conversation and confirm in writing my observations (as a 'seasoned' camper) of your site courier, Richard.
Greeting and introduction to the unit and site facilities was excellent, being comprehensive but not over loaded or delivered by rote.
Our unit, was presented in immaculate order.
Since when he has dropped by or seen us on site several times to check all is ok but always in an unobtrusive manner.
This morning he has been checking out and cleaning the van next to ours.
Idly relaxing we noticed that he appeared to be doing a very thorough job indoors. All windows were then cleaned inside and out.
However in all my years, I have never seen the whole outside of the unit swept with a brush and wiped with such care.
I would sum up that he is a courier of the 'old school' and intend this to be a compliment of the highest order.
He is definitely a credit to your company and I would suggest you sign him up on as long a contract as possible lest he gets head-hunted elsewhere!
Ian and Shirley Winn - Raguenes"
"We have just returned from an excellent holiday on the Pointe St Gilles site in Benodet. This is the third year we have been with you to this site and we are still extremely impressed with the facilities in general and the location, with very easy beach access and Benodet just a short walk away.
As in the past, we were very impressed with the staff who handled the booking, who were very efficient, easy to deal with and patient!
The Driscoll Family, Worcester"
"We have just returned from a lovely holiday in the Vendee. We loved the campsite - the Clarys Plage. It had everything we needed and seemed very well managed. We felt lucky to have found such a great holiday at such a late date.
Anyway we really enjoyed our stay and Alfreda and Chris were friendly and relaxed. We will give our holiday a great write up where applicable. Thanks from all the family,
The Maclean Family"
"Having just returned from 18 nights in bretignolles my Wife and I would like to provide the following feedback;
Matthews campsite service: Second to none
Value: Second to none
Thanks, The Cree Family, Ireland"
"My wife and I have just returned from a very enjoyable holiday at the Clarys Plage campsite, St Jean de Monts. We have holidayed at many resorts over the passed 28 years with various companies, however, your couriers at Clarys Plage, Chris and Alfreda, are the best we have known. They were friendly,efficent and we believe set the standard for others to follow.
Terry & Jill Johns"
"We have been booking holidays through your company for quite a few years now and I keep meaning to say how lovely your reps are.
We stayed at Les Genets from 20/06/09 to 29/06/09 and they couldn't have been nicer
The Carlton Family"
"We've just had a fantastic holiday with you at Domaine des Ormes and want to book up for the same place next year. Could you inform me as to when your price list will be produced for next year.