Client ReviewsEveryone at Matthews Holidays really tries hard to make our clients holidays the best they can possibly be. When we recieve letters back confirming that we've achieved this, it makes us very proud indeed! Take a look at a selection of some of the letters we've received in the past from happy customers:
Seems like a long time ago since we got back from France. I wanted to drop you a mail firstly to thank Jayne for being so brilliant in sorting out the ferries and communicating with the site. Whilst it wasn't the best start to the break, knowing someone was there to sort at least one thing was a great feeling. The crossing was like a mill pond too.
I also want to say how impressed we were by Edmond [and Steve]. In all the years at that site [11 this year] the caravan has never been cleaner, they were so friendly when we arrived, nothing was too much trouble and moving us on arrival was handled brilliantly. This level of, I hate to use the word, service continued throughout the fortnight, nothing was too much trouble and the regular little chats meant nothing escalated. A credit to your company.
Again - thanks so much for everything this year. I would not hesitate to recommend you and hope you can give us some good news on Les Dunes."
The Thomas family, August 2017
"We have recently returned from an excellent holiday at Les Genets. Our trip was booked through Matthews Holidays, our advisor was Kate who was knowledgeable, professional and made the entire booking process simple.
On arrival at Les Genets we were greeted by Mike our onsite courier, he was very friendly and well presented. We were taken to our mobile home which was very clean and in perfect condition. Throughout our stay Mike was always on hand to resolve any minor issues we had, his local knowledge was excellent and he was able to recommend various places to visit during our stay.
The campsite was well maintained and had a first class pool complex which had enough to keep kids of all ages entertained. Other facilities on site consisted of:-
(1) Bar / Restaurant, which had a menu to cater for all tastes, the staff were very friendly and were always keen to interact with customers.
(2) Take away restaurant also had an extensive menu and like the Bar / Restaurant was reasonably priced.
(3) Children's play park, tennis court, Basketball / Football court and a large petanque area although we did not avail of these activities they seem to be very popular.
(4) There was also a number of washing machines and tumble dryers a various locations throughout the site, tokens for these could be purchased from the campsite office.
(5) On site shop was expensive but handy for those last minute items.
The local beach is about a 10 minute walk from the site where you will find a small beach bar serving cold drinks, paninis and snacks. They also sell a locally produced beer La Corde Raide which I can thoroughly recommend. Locally there are a number of restaurants serving a wide variety of local and international food. My recommendation would be Le Tropical where you will find a good varied menu and very friendly staff. The local Super U Express can be expensive but is handy for those items you forget. There are several large supermarkets within a 10/15 drive and there you will find an extensive range of food and wine."
The Gallagher family, July 2017 (review posted on TripAdvisor)
"Well we're home now for over 2 weeks and I'm only getting round to dropping you a wee note of our impression of the new site.
Well in short it was brilliant, we loved the site and the placement. The placements have more room round them and being in the new side (ie entrance 2)of La Pinede it is quieter. We also loved the Lodge it was roomy and a good layout.
Julie was good and we enjoyed many a chat, caravan was clean as a whistle as usual.
Folk may wonder what effect the Luna Park has at night when you're trying to sleep, well I can tell you that it had little effect at all, we heard it more at your previous site than at La Pinede, so folk shouldn't worry about it.
It was nice to see the work being done on the site it would appear they are putting a lot of money into improvements and we enjoyed watching it all. The management on the site and their staff were very pleasant and waved on way passed caravan or spoke to you as you wandered around the site. The site was very clean.
Re cycling while there is a white line denoting the cycle path on the road its a bit tight and as one who doesn't like cycling too close to traffic I was nervous but I bit the bullet and went for it. It was fine and only about a mile & half to the first dedicated cycle path going toward La Palmyre, so if I can do it so can anyone else. Drivers are in the main very good and give you room. We will certainly be back at this site again.
So hope you get away on a nice holiday yourself in the meantime many thanks to you and the staff at Matthew for all your hard work that allowed us to have another great holiday."
The Skelly family, July 2017
"I am writing to say that we thoroughly enjoyed our holiday at Le Pinade and think that this is a nicer site than the previous one at Palmyre Loisirs.
Also your on site rep Julie was very good and personable, and was working hard to ensure that everyone has a good holiday.
Again we had a really good holiday"
The Booth family, June 2017
“We booked with Matthews Holidays and had a fantastic family holiday. Airotel L"Ocean has the best swimming pool and facilities I have seen on a site like this. Lacanau-Ocean is 10-15 minute walk and has lovely restaurants and bars. The lake at Moutchic is great for swimming, paddle boarding and has sand and grassy areas to sit. There was also an inflatable wipeout course on the lake that we all enjoyed. We had such a great time we have booked to return next summer.”
The Middleton family, August 2016
“We have just come back from 16 nights at Lacanau. Longer than most will get but not long enough!
We booked with Matthews holidays which was hassle free. First time I have booked with them and would have no hesitation in booking again. There were a lot of holiday makers there who were returning with Matthews to Lacanau for the umpteenth time. This speaks volumes about both.
The rep on site is an absolute gem of a lady called Roberta who it was a total pleasure to meet.”
The Oliver family, July 2016
"Hi, We are looking at our summer holiday again, we have booked with you several times during the past, last year we had an amazing holiday at lacanau, we would like to book again this year sat 19th- 26th August (7ngts)...."
The Garner family - 24.01.17
"To whom it may concern
We stayed with ye in France last year and really enjoyed it. We are hoping to go this year again, i was wondering could u please send me 2017 prices or brochure for france. Thanking you."
Mary Conroy - 30.12.16
"Just to let you know we enjoyed our stay at Les Genet.
Mike the rep was lovely, as all your reps are, and the odd things that we did ask him we done immediately and he was a treasure!
Many thanks again"
Pauline Smith - 22.08.16
"We have just returned from another amazing time in Lacanau. Sad to say goodbye to Roberta she has looked after us so very well these past 6 years and seen our children grow up! :( "
The Fallon family - 18.08.16
"Had an amazing time. It is a small camp site and so felt very safe and personal. The kids had a great time and met Friends and just disappeared for 10 days ! The highlight and the thing that put the icing on the cake was Don and Khampa who were just fantastic hosts and concierge for everything we needed."
The Adams Family - 06.08.15
"We've been using Matthews holidays for over 20 years. During that time we've had road accidents, illnesses and injuries in France and Matthews have always been exceptionally helpful. Two years ago our car broke down on departure day and Matthews, with no fuss, arranged an extra night's stay in our mobile home while we sorted it out, and rearranged our ferry booking. This year it was the striking French farmers blockading all the ports who stopped us getting to our ferry, and a Matthews representative on the phone talked us through an alternative route to the port and, when that failed to get round the farmers, again rearranged our ferry booking for the next day. Add to that the amazing value for money of Matthews holidays, and I can't praise them highly enough, and will be booking with them again next year."
The Bayes Family - 07.07.15
"Having recently returned from another holiday with you, I must commend to you the excellent reps Rob and Hailey you have at Le Clarys Plage, St Jean de Monts. They were always smartly dressed and helpful, even when it was necessary for my son-in-law to call on their assistance at midnight on one occasion when they had lost their electrics. (due to some Irish campers who decided that they would like some additional supply) disconnected the Caravan. Rob soon had the situation under control with the minimum of fuss.
This is I believe the ninth holiday my wife and I have taken with you and the fifth for my Son-in-Law and his wife, and it will not be the last, we have already decided that in 2015 we will be going to Chateau des Ormes, provided it is still on your list. Please let us know when the early booking commences.
One point, I am astounded at the price some of your competitors charge for a holiday at the same camp.
Finally I must commend your Office Staff who are always cheerful and most helpful in the many years I have been Holidaying with your Company. My wife is in a wheelchair and your staff have been most helpful in advising which sites are flat etc. Well done Matthews."
The Lyons Family – 17.07.14
"I cannot praise too highly your on-site reps Simon and Suzy. When we arrived the cleanliness of our van was beyond excellent."
The Beaumont Family – 08.07.14
"I have to let you know that we were delighted to arrive and find our caravan ready and waiting for us, and the outside was gleaming as was the inside. Simon and Suzy were brilliant and most welcoming."
The Skelly family – 14.07.14
"Going for my 2 week holiday with Mathews one week today!! Very excited and hoping its as good as the last 10+ holidays I've been on with Mathews :-D"
"We have been on holiday with Matthews for the last 5 years and have had fantastic holidays. The caravans have been excellent and very clean. The last few years we upgraded to a bigger van (as the kids grew) and have been more than satisfied. We holiday with friends and we request to be next to each other, which we have every time. Thanks Matthews!!"
"I would just like to say how much we enjoyed our holiday and again the price for the 2 weeks was good value. The only thing I feel I would like to bring to your attention is that the mattress on the bed had probably been past it's sell by date, very lumpy and uncomfortable. I am sure that at Matthews you appreciate being informed.
I look forward to receiving your 2014 brochure.
"Having returned from our holiday at Le Conguel Quiberon we wanted to thank you for our wonderful holiday. Our lodge caravan was well positioned on a large plot, the caravan although not new was spotlessly clean and tidy, the bed without doubt was the most comfortable we have slept on whilst on holiday. Your site representative Andy could not have been nicer, nothing was too much trouble, he was always on hand if we needed anything or just advice on places to visit or see. We have visited several sites in France with different companies but your customer service and value for money was by far the best we have had. If we are lucky enough to visit France again in the future we would not hesitate to book with yourselves again. Many thanks."
The Featherby family
"I would like to take this opportunity to thank you for three wonderful holidays in the last three years."
Mr J Boyle
"Well done to you for another excellent holiday.
Many thanks for the extras provided because of my recent operation for a hip replacement.
The extra mattress proved to be very helpful in assisting with my recovery.
Going on to the boat and being located next to the lift made life a lot easier as well.
Many thanks to Perrie and Anthony for relocating us to be near the facilities on site.
"We have just returned from our holiday at Bretignolles and I'm just writing to say what a very good time we had at site. The site facilities are superb. This was our third holiday with Matthews in the past 5 years or so and each one has been very good value for money. We have stayed each time in the Focus caravans and found that for a couple with two children that these caravans are very good. The two that were presented by the your couple at site this year had been very well cleaned and felt comfortable straight away. We have been driving to Europe on holidays each year since 1979 and over the years have moved away from inclusive holidays to booking independtly but have chosen Matthews because of your ABTA bonding and the fact that it just better value.
We look forward to returning in future years.
Alan & Liz Turner
"Dear Matthews Holidays,
We've just returned from our holiday with you in Camping des Dunes in Les Conches.
We had a lovely time and it was a lovely campsite.
The purpose of this email it to let you know how impressed we were with our couriers Carol and David. We have holidayed in the vendee area in different location, several times with different companies, and while the couriers were always friendly and helpful, Carol and David were extremely friendly, helpful (they were able to solve any problems we had quickly and with good humour) and most importantly knowledgeable of the area, which is really useful when you are on holiday and you don't speak much of the language.
Mrs Melanie Gregory
"Just a short note to say that we thoroughly enjoyed our holiday at La Tranche Camping Les Dunes.
A special mention for Dave and Carol your on site reps who are indeed great representatives for your company.
Hope to return next year"
Gordon and Catriona Smith"
I would like to let you folks know that we had a wonderful holiday in Les Genet. I would also wish to pass on my regards to Bernie your site rep at Les Genets. We have had many holdays to France and Spain and Bernie has been the best rep we have ever had. He was very attentive, friendly, and knowledgeable and went out of his way to help us with any problems. We were on holiday with friends and both us and the Stevenson family were very impressed with the standard and cleanliness of the vans which was spot on. Bernie even helped us both out on his day off, nothing was any problem, I would have no hesitation returning to Les Genets in the knowledge that Bernie was there. I would appreciate if you could pass on our thanks to Bernie. Thank you for a great service and fab holiday.
"Re the above holiday at Les Genets June 26th-July9th.
For the second year we were glad to find Bernie (your rep at Les Genets) who as last year had prepared "our" caravan to the highest standards. Not since my stay at the St Gildas site in Brittany in 2006 (Bob and his wife), have the caravans been so clean.
One disappointing thing that I have noticed over the years (7 years 12 holidays) is the wear and tear to the door catches and especially the roller blinds, these don't spoil the holiday but can be a little irritating. Please pass on our thanks to Bernie, he is an asset to Matthews.
"Dear Matthews Holidays,
We recently returned from holiday at Camping Pointe St Giles in Benodet after booking our holiday with you. We would like to say a big thank you to all the team at Matthews holidays for the excellent customer service you gave us from start to finish. From our original booking - right to leaving the campsite, we had an excellent experience with your company. You even managed to accommodate our need to delay the holiday for a week with ease.
At the campsite itself, we want you to know that your representatives, Matt and Emma, are lovely people who are excellent ambassadors for your company. The caravan was immaculately clean when we took over and they were very courteous and helpful at all times. Please do pass on our thanks to them as they are no doubt very busy now the holidays have started.
Thanks once again for an excellent holiday - we have already recommended you to friends and family.
Yours sincerely "
Alastair Spencer and Joanne Taylor
This is just to say we had a wonderful time on your site in Benodet everything was just perfect and your two reps, Mike and Emma were fantastic, they really couldn't do enough for us, again thanks for everything."
C.Breadon and Family
We have just returned from a brilliant holiday at your site in La Tranche. The site is very peaceful and relaxing and we also enjoyed the area plus the easy access to beaches etc.
My main reason for writing is to ask you to pass on our thanks to the reps, David and Carole. Not only were they very helpful and friendly during our stay, but the mobile was extremely clean when we arrived, with everything we needed for our visit.
Many thanks again, and looking forward to next year's holiday with Matthews!"
John & Alison Driscoll
"Just returned from a great holiday at Airotel de l Ocean, your rep Roberta was fantastic, we arrived after 10 hours of travelling to the warmest of welcomes and a beer(never been more grateful for a cold beer!!). The campsite looked like it would be noisy, but as she said at 11pm it went quiet and we slept well.
The camp site was good but Roberta's happy disposition was the extra sunshine on a great 2 weeks.
Thanks for a wonderful holiday location."
Joan, Peter, Reece and Katelyn Griffiths
"I thought that I should write to let you know how much we enjoyed our stay at Domaine des Ormes is year. As you may probably know, we go every year if we can - before the season really gets started as we enjoy the peacefulness of the site and the surrounding countryside before the May holiday rush. We are also keen golfers and enjoy the excellent Parkland course at Des Ormes.
We were very lucky with the weather this year - sunshine all the way which helps a lot.
A special mention for Brian who welcomed us as usual and was very attentive to our needs particularly as we switched this year from a Focus to the larger Lodge accommodation. The extra space was very useful to us and we will book a Lodge in future.
Also a thank you to your staff in UK who phoned and left a message on my mobile phone to let us know that there were roadworks near Dol de Bretagne which would affect our journey time back to the ferry on our departure. As a result we chose a different route back to St Malo thus avoiding the hassle of the roadworks.
With very best wishes"
Tim and Rosie Hunt
"Just wanted to let you know that my family and I (2 adults and a 2 yr old) had a really great holiday at Raguenes Plage at the end of July. The campsite was really good – clean and well organised. I was pleased I had listened to the advice of the lady I spoke to over the phone. It was an ideal location for a toddler family to holiday.
Our accommodation was more than adequate and well equipped.
The Rep – Richard was absolutely fantastic. He was very friendly and helpful and couldn’t have done enough for us.
"We have just returned from a family holiday at Palmyre Loisirs and wanted to let you know how pleased we were with the site, but particularly with the reps, Alfreda and Chris. They had prepared the mobile extremely well, it was clean and fully equipped. Throughout our stay they were very friendly and helpful, and always made time for a quick chat as we passed as well as being a great source of local knowledge. They greatly added to our enjoyment of the holiday and we will be grateful if you will pass our thanks to them.
Looking forward to booking with you again next year.
With best wishes."
The Driscoll Family
"Just to say we had a great holiday.
The site rep (Richard) was really really nice/helpful/sensible and the
directions to the campsite (we got down very late from the ferry into St Malo) were Excellent!
Bridget – stayed Raguenes Plage
"I would like to take this opportunity of saying how pleased we were with our recent holiday in La Conguel a la Quiberon (27th July to 14th August). In particular I would like to thank your rep Andy for his continued care to every need/detail. He was always quick to address any query we had, always showed concern and entered into conversations with his own brand of Lancashire humour.
Once again. Thank you, everyone."
"My family enjoyed a great holiday at a Matthews site at Beg Meil. Can I please inform you that the reps at this site, John and Emma were fantastic.
They visited every day to ask if all was ok but not in an over the top way, they were very friendly, approachable and available at all times. They are a great asset to your company and I hope to see them again.
Jo Billings and family.
"We would like to say what a wonderful holiday we have just had at arzano and hope that we can get another good deal for 2011.
the caravan was great and Bernie was an asset Great guy thanks"
"This is just a short note to say how much we enjoyed seeing Roger and Jules again this year at Les Menhirs (Carnac). Both last year and this year we have received nothing but excellent service from them and we thoroughly commend them to Matthews.
Bernie, Debbie, Becky, Charli, Richard and Lily-Grace
"I would like to expand the conversation and confirm in writing my observations (as a 'seasoned' camper) of your site courier, Richard.
Greeting and introduction to the unit and site facilities was excellent, being comprehensive but not over loaded or delivered by rote.
Our unit, was presented in immaculate order.
Since when he has dropped by or seen us on site several times to check all is ok but always in an unobtrusive manner.
This morning he has been checking out and cleaning the van next to ours.
Idly relaxing we noticed that he appeared to be doing a very thorough job indoors. All windows were then cleaned inside and out.
However in all my years, I have never seen the whole outside of the unit swept with a brush and wiped with such care.
I would sum up that he is a courier of the 'old school' and intend this to be a compliment of the highest order.
He is definitely a credit to your company and I would suggest you sign him up on as long a contract as possible lest he gets head-hunted elsewhere!
Ian and Shirley Winn - Raguenes
"We have just returned from an excellent holiday on the Escale St Gilles site in Benodet. This is the third year we have been with you to this site and we are still extremely impressed with the facilities in general and the location, with very easy beach access and Benodet just a short walk away.
As in the past, we were very impressed with the staff who handled the booking, who were very efficient, easy to deal with and patient!"
The Driscoll Family, Worcester
"We have just returned from a lovely holiday in the Vendee. We loved the campsite - the Clarys Plage. It had everything we needed and seemed very well managed. We felt lucky to have found such a great holiday at such a late date.
Anyway we really enjoyed our stay and Alfreda and Chris were friendly and relaxed. We will give our holiday a great write up where applicable. Thanks from all the family,"
The Maclean Family
"Having just returned from 18 nights in bretignolles my Wife and I would like to provide the following feedback;
Matthews campsite service: Second to none
Value: Second to none"
Thanks, The Cree Family, Ireland
"My wife and I have just returned from a very enjoyable holiday at the Clarys Plage campsite, St Jean de Monts. We have holidayed at many resorts over the passed 28 years with various companies, however, your couriers at Clarys Plage, Chris and Alfreda, are the best we have known. They were friendly,efficent and we believe set the standard for others to follow.
Terry & Jill Johns
"We have been booking holidays through your company for quite a few years now and I keep meaning to say how lovely your reps are.
We stayed at Les Genets from 20/06/09 to 29/06/09 and they couldn't have been nicer"
The Carlton Family
"We've just had a fantastic holiday with you at Domaine des Ormes and want to book up for the same place next year. Could you inform me as to when your price list will be produced for next year.
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